Support API

The support service handles customer support tickets, message threads, and notifications.

User Endpoints

List My Tickets

GET /tickets?limit=20&offset=0

Returns the authenticated user’s tickets in reverse chronological order.

Response:

{
  "ok": true,
  "data": [
    {
      "id": "ticket-id",
      "subject": "Cannot access dashboard",
      "status": "open",
      "priority": "medium",
      "created_at": "2026-04-15T10:00:00Z",
      "updated_at": "2026-04-15T12:00:00Z"
    }
  ]
}

Create Ticket

POST /tickets

{
  "subject": "Cannot access dashboard",
  "message": "I'm getting a 403 error when trying to access my dashboard.",
  "priority": "medium"
}

Get Ticket with Messages

GET /tickets/:id

Returns the ticket details including the full message thread.

Reply to Ticket

POST /tickets/:id/messages

{
  "content": "I've tried clearing my cookies but the issue persists."
}

Close Ticket

PUT /tickets/:id/close

Reopen Ticket

PUT /tickets/:id/reopen

Ticket Fields

Field	Type	Description
subject	string	Brief description of the issue
priority	enum	low, medium, high, urgent
status	enum	open, in_progress, closed

Admin Endpoints

Admins can manage all tickets through the admin console:

Method	Path	Description
GET	/admin/tickets	List all tickets with filtering
GET	/admin/tickets/:id	Get ticket details
POST	/admin/tickets/:id/reply	Admin reply to ticket
PUT	/admin/tickets/:id/status	Change ticket status
PUT	/admin/tickets/:id/priority	Change ticket priority